To mark World Consumer Rights Day, Consumer International (CI) launched a new Consumer Agenda for Fair Mobile Services.
The agenda sets out the issues that mostly affect consumers, including the need for access to a reliable service, the security of their data and fair contracts
CI will submit the Agenda to the World Telecommunications Development Conference, held by the International Telecommunications Union, where we
will be calling on phone regulators and companies to take action to stop these issues undermining the success of this new technology.
Ringing in the changes Can you imagine a world without mobile phones? In just a few years they have become an indispensable part of our lives and can be found in almost every country around the world.
But as the number of consumers using mobile services nears seven billion, what sort of service are they receiving?
Are they being treated fairly? Our 2014 World Consumer Rights Day (WCRD) campaign Fix Our Phone Rights! is devoted to tackling the issues that mostly affect consumers of mobile services.
Why Phone Rights are important
In 2013 it was estimated that 6.8 billion people owned a mobile phone. In 2011 that figure was 6 billion and in 2010 it was 5.4 billion.
At the same time, mobile services have transformed from just being telephones that enable us to talk and text, to mini computers giving us access to information
and services that are crucial to livelihoods and health. They are not just convenient, but increasingly important tools that help to empower citizens and consumers. Having access to mobile connectivity is a necessity.
CI’s agenda for Phone Rights
CI’s Consumer Agenda for Fair Mobile Services addresses the issues that affect mobile consumers across the world, and we hope every CI Member and
Supporter can join the call. Some of the issues we want to address are: