Consumer Education

Consumer Rights

The UN guideline for consumer protection has articulated 8 universal rights adopted by all UN member countries including Seychelles.

  1. Basic Needs:
    The right to basic goods and services, which guarantee survival: adequate food, clothing, shelter, healthcare, education and sanitation.
  2. Safety:
    The right to be protected against the marketing of goods or the provision of services that hazardous to health and life.
  3. Information:
    The right to be protected against dishonest or misleading advertising or labelling. And the right to be given the facts and information needed to make an informed choice.
  4. Choice:
    The right to choose products and services at competitive price, with an assurance of satisfactory quality.
  5. Representation:
    The right to express consumer interest in the making and execution of government policy.
  6. Redress:
    The right to be compensated for misrepresentation, shoddy goods or unsatisfactory services.
  7. Consumer Education:
    The right to acquire the knowledge and skills necessary to be an informed consumer.
  8. Healthy environment:
    The right to live and work in an environment which is neither threatening nor dangerous and which permits a life of dignity and well-being.

Consumer education must inculcate the responsibilities of consumer as well. Responsibilities always precede rights.
Rights without responsibilities are weak and powerless. Consumers are empowered when they exercise their responsibilities.

Consumer Responsibilities

  1. Critical Awareness:
    The responsibility to be more alert and questioning about the price and quality of the goods and services we use.
  2. Action:
    The responsibility to assert ourselves and act to ensure that we get a fair deal. As long as we remain passive consumers, we will be exploited.
  3. Social Concerns:
    The responsibility to be aware of the impact of our consumption on other citizens, especially disadvantaged or powerless groups, whether in the local, national or international community.
  4. Environmental Awareness:
    The responsibility to understand the environmental consequences of our consumption. We should recognise our individual and social responsibility to conserve natural resources and protect the earth for fortune generations.
  5. Solidarity:
    The responsibility to organise together as consumers to develop the strength and influence to promote our interests.